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We stand behind our products and Independent Fashion Retailers!

 

Simple Consumer Happiness

We stand behind the quality and craftsmanship of our products and value your happiness! Each of our fashion-forward designs is constructed by many hands, all working together to produce products that are Simply Comfortable. Our hope is that you feel the love that goes into creating each of your LuLaRoe products and experience the confidence and incredible comfort that can come with wearing them. If for any reason your purchase does not meet your expectations, we are committed to finding a solution that will bring you happiness and restore the confidence and value you hold in LuLaRoe.

Our Return, Refund, Credit and Exchange Policies are Simple:

  • If at any time during the first 30 days you are not completely satisfied or happy with your purchase, please contact the Independent Fashion Retailer who sold you the product and provide your original purchase receipt to receive a full refund, credit or *exchange.

  • If at any time in the first 90 days you are not completely satisfied or happy with your purchase, please contact any Independent Fashion Retailer and provide your original purchase receipt to receive a credit or *exchange.  

  • Our policy applies to all unaltered LuLaRoe products sold to retail consumers in the United States by an authorized LuLaRoe Independent Fashion Retailer and excludes non-apparel and promotional items not sold at retail.

  • If your product has a manufacturing defect in materials or workmanship, you may be entitled to a return under our limited warranty. Please see our limited warranty for details.

How to return your qualifying LuLaRoe Product

First things first: You will need to contact the Independent Fashion Retailer who sold you the product. The Independent Fashion Retailer will be able to best serve you with any return, refund, credit or *exchange you may need. Please provide your original purchase receipt to your Independent Fashion Retailer for assistance with your return, refund, credit or *exchange.

If you are unable to reach your Independent Fashion Retailer

If for some reason, you are not able to connect with your Independent Fashion Retailer or your Independent Fashion Retailer is no longer active, please contact our Consumer Services T.E.A.M. by going to www.lularoe.com/happinesspolicy.  We will help you connect with an Independent Fashion Retailer near you who can process your return, refund, credit or *exchange. You may also submit a request for a return under the Happiness Policy by going www.lularoe.com/happinesspolicy to complete the necessary form. If you are unable to access this website please call 1 (888) 231-1412 for further assistance.

*Due to the limited and exclusive nature of LuLaRoe’s prints, colors, art and graphics, we cannot guarantee you will receive the same print, color, art or graphics in exchange.